Senior Programs Engineer (Remote/WFH/US Several hours)
One of our consumers is a foremost technology consulting and solutions organization supplying the company neighborhood with managed infrastructure, cloud solutions, 24×7 helpdesk, personalized application development, social media and software program answer, services. For in excess of 15 decades, they have been providing products and services to consumers inside of the New York/Tri-State area.
Our customer is an MSP, on the lookout for a Senior Programs Engineer to be part of their developing crew on a comprehensive-time basis. This is a senior-amount place acceptable for an individual with 5+ many years of practical experience in a very similar function in the MSP marketplace. They are seeking for individuals who are passionate about technological know-how and adore earning consumers joyful.
Tasks Include things like:
- Offer Degree III distant and onsite support for the shopper foundation including guidance of desktops, servers, network units and cloud services. This includes crack/correct, root result in analysis, and implementation of preventative measures.
- Guide the architecture, build out and administration of client cloud environments.
- Provide Amount III assistance to the Assistance Desk for escalated difficulties tickets and back again-fill Stage II when important.
- Build and update documentation of purchaser and company guidance methods. Documentation includes purchaser setup guides, consumer configurations and network diagrams.
- Execute distant and onsite undertaking function these as: shopper onboarding, place of work establish outs, server and community installations/updates, workstation setups and migrations.
- Do the job with the companions to check and maintain numerous hosted companies offerings.
- Be certain the integrity and timeliness of in-household and client process backups.
Consumer engineering stack we at this time guidance:
- MS SQL
- Business office 365
- Exchange on the net
- Azure internet hosting
- Azure Ad
- Groups/Teams Telephone
- Azure Digital Desktops
- Nerdio (AVD/Azure Management)
- OpenDNS information filter
- Proofpoint E-mail./smtp filter
- Microsoft Intune
- Microsoft MFA
- DUO MFA
The excellent candidate will have:
- 5+ many years of practical experience supplying excellent shopper service by using cellphone, e-mail, and in man or woman in a technical aid/senior part.
- Expertise working in a arms-on IT Assistance atmosphere.
- Outstanding troubleshooting methodology.
- Outstanding verbal and created abilities with a energy in technological diagrams and documentation
- Means to effectively prioritize jobs and take care of a ask for queue in a rapid-paced natural environment
- Capability to believe quick, make seem selections and [URL Removed] and Proven Complex Proficiencies:
- Microsoft Windows Azure architecture and implementation
- Microsoft 365 – Trade Online, Endpoint Administration, Conditional Accessibility procedures, SharePoint
- Microsoft Server Techniques: Server 2012 R2 and up (DFS, DFSR, Print Management, scripting)
- Fortinet, Juniper Firewalls, HPE switches, WAPs
- Server hardware
- Microsoft Trade Server
- Client Operating Techniques: Home windows 10 and up
- Mobile Products: Apple iphone, Android
- Networking Protocols: DNS, DHCP, VLAN’s, FTP, SMTP
Sought after Techniques:
- Working Systems
- Purchaser Provider
- Office environment 365
Preferred Do the job Practical experience:
- 5 to 10 a long time IT Hardware
- 5 to 10 many years Units / Community Administration
Sought after Qualification Degree:
About The Employer:
– Freelancer/Guide (Lengthy-expression deal with no close date)
– US hours (up to 6 hours big difference 3pm-11pm/4pm-12am)
– Work kind house OR if you have a focused workplace you favor to function from.
Employer & Position Rewards:
- Get the job done From Household
- International Publicity